Payment & Pricing Policy

Effective Date: 16 August 2026

TORQUAE aims to provide a secure and transparent checkout experience.

1. Currency

All Website prices are displayed in Indian Rupees (₹ / INR) unless otherwise stated.

2. Payment Methods

Depending on availability:

UPI
Credit cards
Debit cards
Net banking
Wallets
Cash on Delivery

Actual payment methods may vary by order, location, product and payment provider.

3. Online Payment Processing

Online payments may be processed through third-party payment service providers under their own privacy policies and terms.

4. Payment Security

TORQUAE will never ask you to disclose your UPI PIN, ATM PIN, CVV, banking password or payment OTP to customer support.

5. Payment Failure

If payment fails but your account appears debited, check the payment status and contact support with your Order ID and transaction/reference number.

6. Amount Debited but Order Not Confirmed

If an account was debited but an order was not created, the transaction may remain pending with the payment provider. Where reversal/refund applies, processing may depend on the payment provider or banking system.

7. Pricing Changes

Product prices may change without prior notice. After an order is successfully accepted, the applicable order price will generally be honoured, subject to correction of obvious technical, typographical or pricing errors.

8. Pricing Errors

If a product is displayed at an obviously incorrect price because of an error, TORQUAE may contact the customer before fulfilment and provide an appropriate option such as cancellation/refund or proceeding at the corrected price where applicable.

9. Promotions

Promotions may have expiry dates, minimum order values, product restrictions, customer restrictions, quantity limits or coupon conditions.

10. Cash on Delivery

COD availability is not guaranteed for every product or location.

11. Taxes and Charges

Applicable taxes and additional charges, where required, will be reflected in checkout or transaction information.

12. Refunds

Approved refunds are processed according to the Return, Refund & Cancellation Policy.

13. Fraud Prevention

TORQUAE may review transactions for suspicious or potentially fraudulent activity. Orders may be delayed, verified, restricted or cancelled where reasonably necessary.

14. Contact

Payment Support: torquae.support@gmail.com