TORQUAE

Privacy Policy

Privacy Policy

Effective Date: 16 August 2026

Last Updated: 16 August 2026

TORQUAE ("TORQUAE", "we", "us", "our") respects your privacy.

This Privacy Policy explains how TORQUAE collects, uses, processes, stores and protects information when you access https://torquae.in, create an account, place an order, contact customer support or otherwise interact with our services.

1. Who We Are

Legal / Business Name: TORQUAE

Website: https://torquae.in

Business Address: KERALA PALAKKAD

ALATHUR,678683

EMAIL : torquae.support@gmail.com

2. Information We Collect

Depending on how you interact with TORQUAE, we may collect:

Identity Information

Name
Username
Account information

Contact Information

Mobile number
Email address
Delivery address
Billing address

Order Information

Products purchased
Order ID
Order value
Order status
Delivery information
Return/refund information
Customer support history

Payment Information

Payment transactions may be processed by third-party payment providers. We generally do not directly store complete card numbers, CVV numbers, UPI PINs or banking passwords.

Technical Information

IP address
Browser type
Device type
Operating system
Approximate technical location
Pages visited
Website interaction information
Referral information
Error and diagnostic information

3. How We Collect Information

Information may be collected when you visit our Website, create an account, place an order, contact support, submit a form, request a return/refund, subscribe to communications, interact with our Website or use cookies.

4. Why We Use Information

We may process information to:

Create and manage accounts
Process orders
Deliver products
Process payments
Provide customer support
Handle returns and refunds
Send transactional communications
Prevent fraud
Detect abuse
Maintain Website security
Improve Website functionality
Analyse Website performance
Improve product selection
Comply with legal obligations
Resolve disputes

5. Transactional Communications

We may send necessary communications concerning order confirmation, payment status, dispatch, delivery, cancellation, returns, refunds, customer support, security and important account information.

6. Marketing Communications

Where permitted and where appropriate consent or another lawful basis is required, we may send promotional communications. You may unsubscribe using the available mechanism or by contacting us.

We may share reasonably necessary information with payment providers, courier/logistics providers, hosting/cloud providers, customer-support systems, analytics providers, communication providers, fraud-prevention providers and other service providers needed to operate TORQUAE.

We may also disclose information where required by law or legal process.

8. Cookies

TORQUAE may use cookies and similar technologies for essential functions, login/session management, shopping cart functionality, security, preferences, analytics, performance monitoring and marketing measurement where applicable.

See our Cookie Policy.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for service delivery, transaction records, customer support, accounting, tax requirements, fraud prevention, dispute resolution and legal compliance.

11. Privacy Rights

Depending on applicable law, you may have rights concerning access, correction, deletion where legally applicable, consent withdrawal and privacy grievance redressal.

Privacy Email: torquae.support@gmail.com

We may verify identity before processing certain requests.

12. Children's Privacy

TORQUAE is not intended to be a platform for children to independently purchase products.

13. International / Cross-Border Processing

Certain service providers may process information using infrastructure located outside your state or country. Where applicable, such processing will follow legal requirements and appropriate safeguards.

14. Third-Party Links

TORQUAE may contain links to third-party websites. We do not control their privacy practices.

15. Security Incidents

If a security incident occurs that requires notification under applicable law, TORQUAE will take appropriate steps in accordance with legal requirements.

16. Policy Updates

We may update this Privacy Policy to reflect changes in law, technology, business operations, services or processing practices.

17. Contact