Shipping & Delivery Policy

Effective Date: 16 August 2026

TORQUAE currently serves eligible delivery locations across India.

1. Shipping Charges

Free shipping is currently available on eligible orders above ₹200.

Where an order does not qualify for free shipping, applicable charges will be displayed before order confirmation.

2. Order Processing

Orders are generally processed within 1–3 business days after successful confirmation.

Processing may take longer during major sales, festivals, public holidays, high-demand periods or operational disruptions.

3. Estimated Delivery

Typical delivery is approximately 3–7business days after dispatch.

Actual delivery time may vary by destination, courier network, product availability, weather, public holidays and transportation conditions.

4. Dispatch

After processing, orders may be handed to a courier or logistics partner. Tracking information may be provided through email, SMS, WhatsApp, the order tracking page or other available channels.

5. Tracking

Customers can use the Track Order page where tracking functionality is available.

6. Delivery Attempts

Courier partners may make multiple delivery attempts according to their procedures.

If delivery fails because the customer is unavailable or the address/contact information is incorrect, the parcel may be returned to sender.

7. Incorrect Address

Customers are responsible for accurate name, address, locality, city, state, PIN code and phone number.

8. Remote Locations

Certain remote or restricted locations may require additional time or may not be serviceable.

9. Delayed Delivery

Delivery may be delayed by extreme weather, natural disasters, transport disruptions, strikes, government restrictions, courier network issues, technical failures, high-volume periods or other circumstances beyond reasonable control.

10. Damaged Packages

If the package appears severely damaged at delivery, document the condition and contact support.

11. Lost or Misrouted Shipments

If tracking indicates an abnormal status, contact TORQUAE support. We may coordinate with the relevant logistics partner.

12. Delivery Confirmation

Courier delivery records, tracking events or delivery confirmations may be used when investigating delivery disputes, subject to applicable law.

13. Contact

Email: torquae.support@gmail.com

WhatsApp: wa.me/+916282491588

Order ID: Include your Order ID for faster assistance.