TORQUAE
Terms And Conditions
Terms & Conditions
Effective Date: 16 August 2026
Last Updated: 16 August 2026
Welcome to TORQUAE.
These Terms & Conditions govern your access to and use of https://torquae.in and your purchase of products through the Website.
By accessing the Website, creating an account, placing an order or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.
1. About TORQUAE
Legal / Business Name: TORQUAE
Registered / Business Address: KERALA PALAKKAD ALATHUR 678683
Email: torquae.support@gmail.com
Phone / WhatsApp: WA.ME/+916282491588
2. Eligibility
You must provide accurate and complete information when using the Website or placing an order.
By placing an order, you represent that the information provided is accurate and that you are legally capable of entering into the transaction.
3. Website Use
You must not:
- Attempt unauthorised access
- Interfere with Website functionality
- Introduce malware or malicious code
- Scrape or excessively copy Website content
- Submit fraudulent information
- Abuse promotional offers
- Place fraudulent orders
- Use the Website unlawfully
4. Product Information
We make reasonable efforts to ensure product information is accurate and current.
Minor variations may occur between displayed images and physical products because of photography, lighting, screen settings, manufacturing batches or packaging changes.
5. Product Availability
Products are subject to availability. TORQUAE may limit quantities, remove products, correct listing errors, suspend availability or cancel an order where fulfilment is not reasonably possible.
If an order is cancelled after payment, the applicable amount will be refunded through the appropriate payment mechanism, subject to payment-provider processing.
6. Pricing
Prices are displayed in Indian Rupees unless otherwise stated. Prices may change at any time.
Applicable shipping charges, taxes or other charges will be displayed before order confirmation where applicable.
7. Offers and Promotional Codes
Promotions may have validity periods, minimum order values, product restrictions, usage limits or other conditions. TORQUAE may modify or withdraw promotions where permitted by law.
8. Placing an Order
Submitting an order is a request to purchase. We may decline or cancel an order because of product unavailability, incorrect pricing, technical errors, payment issues, suspected fraud, incorrect information, delivery restrictions or legitimate operational reasons.
9. Order Confirmation
Order confirmations may be provided through email, SMS, WhatsApp or Website notifications.
10. Payment
Available payment methods may include UPI, cards, net banking, wallets and Cash on Delivery.
TORQUAE will not ask customers to disclose UPI PINs, ATM PINs, CVVs, banking passwords or payment OTPs through customer support.
11. Cash on Delivery
COD may be available only for eligible orders and locations. Availability may depend on product, order value, location, courier availability and fraud-prevention considerations.
12. Shipping
Shipping is governed by the Shipping & Delivery Policy. Delivery periods are estimates unless expressly stated otherwise.
13. Cancellation
Cancellation requests should be made before dispatch. Once shipped, cancellation may no longer be possible.
14. Returns and Refunds
Returns and refunds are governed by the Return, Refund & Cancellation Policy.
15. Customer Responsibilities
Customers are responsible for accurate delivery information, accessible contact details, receiving deliveries where required, inspecting products and following applicable product instructions.
16. Intellectual Property
The TORQUAE name, logo, brand identity, website design, written content, graphics, interface elements, product presentation and original materials are owned by or licensed to TORQUAE unless otherwise stated.
Unauthorised copying, distribution, modification or commercial exploitation is prohibited.
17. Third-Party Services
The Website may use payment processors, logistics providers, hosting services, analytics providers, communication services and other technology providers. Their services may be governed by their own terms.
18. Website Availability
The Website may occasionally be unavailable due to maintenance, technical failures, hosting issues, network interruptions, security incidents or other circumstances.
19. Limitation of Liability
To the maximum extent permitted by applicable law, TORQUAE shall not be responsible for indirect, incidental or consequential losses arising from Website use or delays beyond reasonable control.
Nothing in these Terms excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited.
20. Privacy
Use of the Website is also subject to our Privacy Policy and Cookie Policy.
21. Changes
TORQUAE may update these Terms. The latest version will be published with an updated effective date.
22. Governing Law
These Terms are governed by applicable laws of India. Nothing in this section restricts statutory consumer rights or remedies available under applicable law.
23. Contact
Legal / Business Name: TORQUAE
Registered / Business Address: KERALA PALAKKAD ALATHUR 678683
Email: torquae.support@gmail.com
Phone / WhatsApp: WA.ME/+916282491588