TORQUAE
Return Refund Cancellation
Return, Refund & Cancellation Policy
Effective Date: 16 August 2026
At TORQUAE, we want every order to reach you in the condition and configuration described on the Website.
1. Order Cancellation
You may request cancellation as soon as possible after placing an order. Cancellation is generally possible only before dispatch.
Email: [SUPPORT EMAIL]
WhatsApp: [WHATSAPP NUMBER]
Include your Order ID.
2. Damaged Product
If a product arrives damaged, contact TORQUAE promptly.
Please provide:
- Order ID
- Clear product photographs
- External packaging photographs
- Shipping label photographs
- Unboxing video, if available
- Description of the damage
3. Wrong Product
If you receive an item different from what you ordered, contact us as soon as possible. After verification, TORQUAE may provide an appropriate resolution such as replacement, return or refund, depending on the circumstances and applicable law.
4. Defective or Non-Functional Product
Contact support with your Order ID, description, photographs and video demonstrating the issue where useful.
5. Return Eligibility
A product may be eligible for return where the product is explicitly return-eligible, the wrong product was delivered, the product arrived damaged, a verified defect exists or another return reason is expressly covered by the product listing or applicable law.
Products should generally be returned in substantially the condition received, with original packaging, accessories and included components where applicable.
6. Non-Returnable Products
Certain categories may be non-returnable because of hygiene considerations, consumable nature, personal-use characteristics, safety, customisation, digital delivery, product condition or supplier restrictions.
Product-specific conditions will be displayed where applicable.
Nothing in this section removes rights that cannot lawfully be excluded.
7. Return Approval
Submitting a return request does not automatically mean approval. TORQUAE may review order information, product condition, evidence, return reason and applicable product policy.
8. Return Shipping
Where a return is approved because of a confirmed issue attributable to TORQUAE or fulfilment, return shipping may be handled according to the applicable resolution.
For customer-preference returns, where permitted, shipping or return charges may apply.
9. Refunds
Approved refunds will generally be returned through the original payment method where technically and operationally possible. Processing time depends on the payment provider or bank.
10. COD Refunds
COD refunds may require additional information. TORQUAE will never request a UPI PIN, ATM PIN, CVV or banking password to process a legitimate refund.
11. Partial Refunds
Where permitted and appropriate, a partial refund may be considered for a verified issue where a full return is unnecessary.
12. Return Abuse
TORQUAE may investigate repeated, suspicious or fraudulent return activity. This does not affect legitimate consumer rights.
13. Contact
Legal / Business Name: TORQUAE
Registered / Business Address: KERALA PALAKKAD ALATHUR 678683
support Email: torquae.support@gmail.com
Phone / WhatsApp: WA.ME/+916282491588
Always include your Order ID.